Your information.
A clear explanation.

Who is responsible

AK PRO JOINERY LTD, company number 16782221, is responsible for the personal information you provide to us when making an enquiry. Our registered office is 124–128 City Road, London, England, EC1V 2NX. Contact info@akproltd.co.uk or 07497 178736 about your information.

Information you choose to provide

An enquiry may include your name, email address, telephone number, project address or postcode, photographs, drawings, requirements and the correspondence you send. Please send only information relevant to your enquiry and avoid including unnecessary details about other people.

Why the information is used

Enquiry information is used to respond to your request, discuss the work, assess the brief and prepare the next steps. Where you ask us to consider or quote for work, this can involve taking steps at your request before entering a contract. Managing general enquiries and keeping relevant correspondence also supports our legitimate interests in communicating with prospective customers and administering the business. Information may also need to be retained to meet legal obligations.

How contact and website services work

This website does not contain an enquiry form, online checkout or customer account area. Email links open your email application; WhatsApp and social links take you to the relevant external service. Those services process information under their own privacy terms.

Email, communications and hosting providers may process information needed to operate their services. Website hosting can involve technical information such as an IP address, browser details and security logs. Service providers may operate internationally; details of their processing and transfer arrangements are available through their privacy information. Contact us if you need more information about providers involved in your enquiry.

Cookies and tracking

We have not added advertising trackers, analytics scripts or embedded social feeds to this website. The page code does not set cookies or store information in your browser. Hosting and security services may have their own technical requirements. External websites you open from our links may use cookies and tracking under their own policies.

How long information is kept

Relevant enquiry information is kept for the time needed to handle the enquiry and any resulting work. The appropriate period depends on whether the enquiry remains active, whether a project proceeds, and any record-keeping or legal requirements that apply. Contact us to ask about a particular record or request deletion where applicable.

Your rights

Depending on the circumstances, you may have rights to access your personal information, correct it, request deletion, restrict its use or receive it in a portable form. If processing relies on consent, you may withdraw that consent.

Your right to object

You can object to processing based on legitimate interests. Contact us using the details above and explain the information or processing your request concerns.

Questions or complaints

Contact us first if you have a question or concern about your information. You also have the right to complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint/ for details.